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How to Lock Citi Mobile on iPhone

iOS 18 Face ID lock and Hidden folder · Citibank, N.A. · checked November 2026

Time needed
4 taps
Needs iOS 18 or later

Works for Citi Mobile whether or not it has its own passcode. No download needed.

Short answer

Touch and hold Citi Mobile's icon, tap Require Face ID, then confirm. On iOS 18 and later that puts Citi Mobile behind Face ID, Touch ID or your passcode; choose Hide and Require Face ID instead to move it into App Library's Hidden folder as well.

Lock Citi Mobile with Face ID

  1. Find Citi Mobile on your Home Screen or in App Library.
  2. Touch and hold the icon until the quick-actions menu opens.
  3. Tap Require Face ID (or Require Touch ID / Require Passcode, depending on your iPhone).
  4. Tap Require Face ID again to confirm. Citi Mobile now asks for authentication every time it opens.

To test it, close Citi Mobile from the App Switcher and open it again. You should see the Face ID prompt before any content appears.

Hide Citi Mobile in App Library

  1. Touch and hold Citi Mobile's icon and tap Require Face ID.
  2. Choose Hide and Require Face ID instead of Require Face ID.
  3. Confirm. The icon leaves your Home Screen and moves to the Hidden folder at the bottom of App Library.
  4. To open it later, swipe to App Library, tap Hidden and authenticate.

Hiding also locks the app. To undo either, touch and hold the icon again and choose Don't Require Face ID.

Why lock Citi Mobile?

Citi Mobile's privacy label lists financial info, location, contacts and user content — the kind of data you would not want on screen if someone borrows your unlocked phone. Banking apps must collect identity and financial data to work; that is expected. Tracking declarations and third-party advertising SDKs are what to compare.

Finance apps need identity and financial data to function. Expect Contact Info and Financial Info; compare apps on tracking and third-party advertising instead.

A lock answers one question — who can open the app on this iPhone. It does not change what Citi Mobile sends to its developer; for that, see Citi Mobile's full privacy report.

What the lock does and does not do

It does

  • Ask for Face ID, Touch ID or passcode every time Citi Mobile opens
  • Hide message previews in notifications
  • Keep Citi Mobile's content out of Spotlight and Siri suggestions
  • With Hide, remove the icon from the Home Screen

It does not

  • Stop someone who knows your passcode
  • Encrypt or change how Citi Mobile stores data
  • Sync to your iPad or other devices
  • Remove Citi Mobile from purchase history or Screen Time reports

Don't see Require Face ID?

  • Update to iOS 18 or later in Settings › General › Software Update.
  • Make sure a passcode is set in Settings › Face ID & Passcode; the lock needs one.
  • Some Apple apps (Settings, Calculator, Camera, Maps, Find My, Clock) cannot be locked or hidden.
  • If your iPhone is managed by work or school, the option may be restricted.

Other settings worth checking for Citi Mobile

  1. Tracking

    Settings › Privacy & Security › Tracking. If “Allow Apps to Request to Track” is off, apps cannot ask, and they are told to treat you as having declined. You can also turn it off for this app alone.

  2. Location

    Settings › Privacy & Security › Location Services › Citi Mobile. Choose While Using or Never, and switch off Precise Location if a city-level answer is enough.

  3. Photos

    Settings › Privacy & Security › Photos. Limited Access lets you pick exactly which pictures the app can see; Add Photos Only lets it save without reading your library.

  4. Contacts

    Settings › Privacy & Security › Contacts. Limited Access shares only the people you select instead of your whole address book.

  5. Sign-in

    When creating an account, Sign in with Apple can give the app a relay address from Hide My Email instead of your real one.

Citi Mobile's full privacy label

App Privacy label Developer-reported · checked November 1, 2026
Used to track you
0types

None declared

Linked to you
8types
Not linked to you
1type

Is Citi Mobile safe? Every data type explained →

Lock these apps too

After you lock Citi Mobile

Tick what you have done
Tick each step as you do it on your iPhone.

Done. You have applied every control the label points to.

FAQ

Does Citi Mobile have its own passcode?
Some apps offer an in-app PIN or biometric lock in their settings. The App Store privacy label does not say whether Citi Mobile does; the iOS 18 lock works regardless.
What happens to Citi Mobile's notifications when it is locked?
Locked and hidden apps do not show message previews or content in notifications, and their content does not appear in Spotlight search or Siri suggestions.
Can someone who knows my passcode open a locked app?
Yes. If Face ID fails, the lock falls back to your device passcode. Keep the passcode private if the lock matters to you.
Is a locked Citi Mobile encrypted?
The lock controls who can open the app on this iPhone. It does not change how the app stores or syncs data. Encryption depends on the developer and on your device passcode.
Why can't I see the Require Face ID option?
You need iOS 18 or later. Some Apple apps such as Settings, Calculator, Maps and Camera cannot be locked or hidden.
Does hiding Citi Mobile remove it from my purchase history?
No. Hidden apps still appear in App Store purchases and in Settings › Apps, and Screen Time reports still include them.

Is Citi Mobile safe? Full privacy report →Does Citi Mobile track you? →Lock an app: A–Z →All finance apps →

Facts on this page come from Apple: lock or hide an app on iPhone, as reported by the developer. Checked November 2026. How we collect data · Report a correction