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Is Crelio Health for Patients Safe?

Crelio Health for Patients privacy label · by Creliant Labs Private limited · checked November 2026

  • Collects location
  • Recently updated
App Privacy label Developer-reported · checked November 1, 2026
Used to track you
0types

None declared

Linked to you
2types
Not linked to you
1type
Short answer

Mostly a question of trust: Crelio Health for Patients collects data linked to you but declares no tracking. The sensitive items are location and user content. In total the label lists 3 data types; 8% of medical records apps we checked declare tracking.

At a glance

Crelio Health for Patients privacy in one look

Data exposure on the label
Linked to you
  1. 1
  2. 2
  3. 3
  4. 4

Built only from the developer's App Store label. It describes disclosure, not tested behaviour.

Verdict from the label
Linked to you, no tracking

Crelio Health for Patients collects 2 data types tied to your identity but declares no tracking.

Try it

Did Crelio Health for Patients ask for something?

Pick the permission prompt you saw. We compare it with what Crelio Health for Patients' developer declared.

It asked me for access to…
Tap a prompt to compare it with the label.
Matches the label

Crelio Health for Patients lists Location on its label, linked to you. Choose While Using and turn off Precise Location if the feature works without it.

Matches the label

Crelio Health for Patients lists User Content on its label, linked to you. Choose Limited Access and pick only the photos you want to share.

Not on the label

Contacts is not on Crelio Health for Patients' label. That can be fine: data used only on your iPhone does not have to be declared. If the data would need to leave the phone for the feature to work, ask why it is missing.

Not declared on the label

Crelio Health for Patients declares no tracking, so a tracking prompt would contradict its label. Decline it, and consider reporting the mismatch to Apple.

Not on the label

Health & Fitness is not on Crelio Health for Patients' label. That can be fine: data used only on your iPhone does not have to be declared. If the data would need to leave the phone for the feature to work, ask why it is missing.

A permission is what the app can reach on your iPhone; the label is what the developer says leaves it. They answer different questions.

Line by line

What Crelio Health for Patients collects, explained

Data typeWhat it coversWhere to limit it
LocationSensitiveLinked to you Where your phone is, either precisely (street level) or approximately (city or area). Settings › Privacy & Security › Location Services: choose Never or While Using, and turn off Precise Location if the app does not need it.
User ContentSensitiveLinked to you Messages, photos, videos, audio recordings, documents and support chats you create or upload. Settings › Privacy & Security › Photos: choose Limited Access or None; review Microphone and Files access too.
DiagnosticsNot linked to you Crash logs, launch times, hang rates and energy use. Settings › Privacy & Security › Analytics & Improvements › Share With App Developers controls what Apple passes on; the app's own crash reporting is separate.
Reading the label

What Crelio Health for Patients' label means for you

Crelio Health for Patients' label has 2 types under “Data Linked to You”, 1 type under “Data Not Linked to You”. A data type can appear in more than one section when it is used for different purposes — for example, identifiers used for both analytics and advertising.

Crelio Health for Patients declares no tracking, which means the developer says it does not combine your data with other companies' data for advertising or sell it to data brokers. The data linked to you — location and user content — is still tied to your identity, typically through an account, and is covered by the developer's privacy policy and retention rules.

The items that deserve the most attention are location and user content. Location history reveals home, work and routines. Precise location deserves the most scrutiny.

Medical-record apps hold diagnoses, prescriptions and insurance details. Patient portals from your provider are bound by health-privacy rules in a way most standalone apps are not. Confirm the app is published by your hospital, insurer or a well-known records service, and turn on its login lock.

Among the 191 medical records apps in our snapshot with a label, 8% declare tracking, 71% collect data linked to you and 20% say they collect nothing. Crelio Health for Patients lists 3 data types, fewer than the average of 4.8 for this group.

Health and fitness apps can read Apple Health data only for categories you approve, one by one. What they collect themselves is shown on the label.

On your iPhone

Settings to check for Crelio Health for Patients

  1. 1

    Location

    Settings › Privacy & Security › Location Services › Crelio Health for Patients. Choose While Using or Never, and switch off Precise Location if a city-level answer is enough.

  2. 2

    Photos

    Settings › Privacy & Security › Photos. Limited Access lets you pick exactly which pictures the app can see; Add Photos Only lets it save without reading your library.

  3. 3

    Health

    Health app › your profile picture › Apps › Crelio Health for Patients. Turn categories on one at a time; the app cannot tell which ones you declined.

  4. 4

    Lock the app

    On iOS 18 and later, touch and hold the icon and choose Require Face ID. Anyone who picks up your unlocked phone then needs your face, fingerprint or passcode to open it.

  5. 5

    Notifications

    Settings › Notifications › Crelio Health for Patients › Show Previews: When Unlocked keeps message and account details off the Lock Screen.

Cross-app tracking

Does Crelio Health for Patients track you?

No tracking declared

There is no “Data Used to Track You” section on Crelio Health for Patients' label.

Does Crelio Health for Patients track you? Full answer and how to stop it →

iOS 18 and later

Lock Crelio Health for Patients behind Face ID

  1. Find Crelio Health for Patients on your Home Screen or in App Library.
  2. Touch and hold the icon until the quick-actions menu opens.
  3. Tap Require Face ID (or Require Touch ID / Require Passcode, depending on your iPhone).
  4. Tap Require Face ID again to confirm. Crelio Health for Patients now asks for authentication every time it opens.

The lock is an iPhone feature, so it works whether or not Crelio Health for Patients has a passcode of its own. It does not change what the app sends to its developer.

Lock or hide Crelio Health for Patients: step-by-step guide →

From the App Store record

About Crelio Health for Patients

DeveloperCreliant Labs Private limited
App Store categoryHealth & Fitness (also Medical)
Latest version31, released October 2026
First releasedFebruary 2016
RequiresiOS 13.0 or later
Size41 MB
Age rating17+
Languages3 (AR, EN, ES)
Bundle IDcom.livehealth.user

The current version shipped in October 2026, so the app is actively maintained and its label is likely current. Labels are updated by developers when practices change.

Read with care

What the label cannot tell you

  • A label is self-reported. Apple publishes the developer's answers and can reject apps that misrepresent them, but it does not independently verify what Crelio Health for Patients sends.
  • It does not say where data is stored, how long it is kept, whether it is encrypted, or which companies receive it. The privacy policy covers those points.
  • Optional data counts: if a feature lets you add something (a profile photo, a phone number), the type is listed even if you never use the feature.
  • Data handled only on your iPhone is not 'collected', so a no-collection label is compatible with an app that reads your files locally.
  • Third-party sign-in, payment processors and SDKs are supposed to be included, but a label can lag behind a new version.

The question to ask Crelio Health for Patients' developer: Is this app run by my healthcare provider, or a third party?

How it compares

Crelio Health for Patients vs similar medical records apps

Data types listed on each App Store privacy label
Tracks youLinked to youNot linkedCollects nothing

Fewer types is not automatically safer: a cloud backup app has to collect your files to work. Compare like with like.

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Do it now

Your Crelio Health for Patients privacy checklist

Tick what you have done
Tick each step as you do it on your iPhone.

Done. You have applied every control the label points to.

Quick quiz

True or false?

  1. Q1Crelio Health for Patients' privacy label says it uses data to track you.
    Right.
    Not quite.

    False: there is no Data Used to Track You section on Crelio Health for Patients' label.

  2. Q2Apple tests every app to confirm its privacy label is accurate.
    Right.
    Not quite.

    Labels are self-reported by developers. Apple can reject or remove apps that misrepresent practices, but it does not audit each label.

  3. Q3Crelio Health for Patients collects Location.
    Right.
    Not quite.

    True: Location appears on its label.

  4. Q4Data “Not Linked to You” is never sent off your iPhone.
    Right.
    Not quite.

    It is collected and sent; the developer says it is de-identified rather than tied to your account or device.

  5. Q5Tapping “Ask App Not to Track” can stop an app from working.
    Right.
    Not quite.

    Apple's rules require apps to work the same whether or not you allow tracking.

Questions people ask

Crelio Health for Patients privacy FAQ

Is Crelio Health for Patients safe to use?
Based on its App Store privacy label, crelio Health for Patients collects 2 data types tied to your identity but declares no tracking. Whether that is acceptable depends on what you will store in it. The label is developer-reported, not an independent security test.
Does Crelio Health for Patients track you?
No. Crelio Health for Patients' label has no Data Used to Track You section.
What data does Crelio Health for Patients collect?
Location, user content and diagnostics. Of these, location and user content are linked to your identity.
Who makes Crelio Health for Patients?
Creliant Labs Private limited, according to the App Store. It was first released in February 2016 and the current version is 31.
Can I lock Crelio Health for Patients with Face ID?
On iOS 18 or later, touch and hold Crelio Health for Patients' icon and choose Require Face ID (or Touch ID / Passcode). This is an iPhone feature and works for most downloaded apps, whether or not the app has its own lock.
How does Crelio Health for Patients compare with other medical records apps?
Across 191 medical records apps with labels in our snapshot, 8% declare tracking and 20% say they collect no data. Crelio Health for Patients lists 3 data types against an average of 4.8.
Is this app run by my healthcare provider, or a third party?
The privacy label cannot answer that. Look for it in Crelio Health for Patients' privacy policy or support pages, linked from the App Store listing. Confirm the app is published by your hospital, insurer or a well-known records service, and turn on its login lock.
How do I delete my data from Crelio Health for Patients?
Apps that let you create an account must also let you start account deletion from inside the app (an App Store rule since June 2022). Deleting the app from your iPhone alone does not delete data already sent to the developer.
Facts on this page come from Crelio Health for Patients on the App Store, as reported by the developer. Checked 2026-11-01. How we collect data · Report a correction