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Is KeyBank Mobile Banking Safe?

KeyBank Mobile Banking privacy label · by KeyBank National Association · checked November 2026

  • Recently updated
App Privacy label Developer-reported · checked November 1, 2026
Used to track you
0types

None declared

Linked to you
2types
Not linked to you
1type
Short answer

Mostly a question of trust: KeyBank Mobile Banking collects data linked to you but declares no tracking. None of it falls in Apple's most sensitive categories (health, financial, location, contacts or your own content). In total the label lists 3 data types; 17% of banking apps we checked declare tracking.

At a glance

KeyBank Mobile Banking privacy in one look

Data exposure on the label
Linked to you
  1. 1
  2. 2
  3. 3
  4. 4

Built only from the developer's App Store label. It describes disclosure, not tested behaviour.

Verdict from the label
Linked to you, no tracking

KeyBank Mobile Banking collects 2 data types tied to your identity but declares no tracking.

Try it

Did KeyBank Mobile Banking ask for something?

Pick the permission prompt you saw. We compare it with what KeyBank Mobile Banking's developer declared.

It asked me for access to…
Tap a prompt to compare it with the label.
Not on the label

Location is not on KeyBank Mobile Banking's label. That can be fine: data used only on your iPhone does not have to be declared. If the data would need to leave the phone for the feature to work, ask why it is missing.

Not on the label

User Content is not on KeyBank Mobile Banking's label. That can be fine: data used only on your iPhone does not have to be declared. If the data would need to leave the phone for the feature to work, ask why it is missing.

Not on the label

Contacts is not on KeyBank Mobile Banking's label. That can be fine: data used only on your iPhone does not have to be declared. If the data would need to leave the phone for the feature to work, ask why it is missing.

Not declared on the label

KeyBank Mobile Banking declares no tracking, so a tracking prompt would contradict its label. Decline it, and consider reporting the mismatch to Apple.

Not on the label

Health & Fitness is not on KeyBank Mobile Banking's label. That can be fine: data used only on your iPhone does not have to be declared. If the data would need to leave the phone for the feature to work, ask why it is missing.

A permission is what the app can reach on your iPhone; the label is what the developer says leaves it. They answer different questions.

Line by line

What KeyBank Mobile Banking collects, explained

Data typeWhat it coversWhere to limit it
Contact InfoLinked to you Your name, email address, phone number or postal address. Use Sign in with Apple with Hide My Email where offered, and check the app's account and marketing preferences.
IdentifiersLinked to you An account ID, screen name, customer number or a device-level ID such as the advertising identifier. Settings › Privacy & Security › Tracking: turn off Allow Apps to Request to Track, or tap Ask App Not to Track when prompted.
DiagnosticsNot linked to you Crash logs, launch times, hang rates and energy use. Settings › Privacy & Security › Analytics & Improvements › Share With App Developers controls what Apple passes on; the app's own crash reporting is separate.
Reading the label

What KeyBank Mobile Banking's label means for you

KeyBank Mobile Banking's label has 2 types under “Data Linked to You”, 1 type under “Data Not Linked to You”. A data type can appear in more than one section when it is used for different purposes — for example, identifiers used for both analytics and advertising.

KeyBank Mobile Banking declares no tracking, which means the developer says it does not combine your data with other companies' data for advertising or sell it to data brokers. The data linked to you — contact info and identifiers — is still tied to your identity, typically through an account, and is covered by the developer's privacy policy and retention rules.

None of the data types fall into the categories most people consider sensitive: health, financial information, precise location, contacts, browsing history or the content you create.

Banking apps must collect identity and financial data to work; that is expected. Tracking declarations and third-party advertising SDKs are what to compare. Turn on the app's own biometric login and transaction alerts, and download banking apps only from the bank's own developer account.

Among the 196 banking apps in our snapshot with a label, 17% declare tracking, 91% collect data linked to you and 3% say they collect nothing. KeyBank Mobile Banking lists 3 data types, fewer than the average of 6.6 for this group.

Finance apps need identity and financial data to function. Expect Contact Info and Financial Info; compare apps on tracking and third-party advertising instead.

On your iPhone

Settings to check for KeyBank Mobile Banking

  1. 1

    Tracking

    Settings › Privacy & Security › Tracking. If “Allow Apps to Request to Track” is off, apps cannot ask, and they are told to treat you as having declined. You can also turn it off for this app alone.

  2. 2

    Sign-in

    When creating an account, Sign in with Apple can give the app a relay address from Hide My Email instead of your real one.

  3. 3

    Lock the app

    On iOS 18 and later, touch and hold the icon and choose Require Face ID. Anyone who picks up your unlocked phone then needs your face, fingerprint or passcode to open it.

  4. 4

    Notifications

    Settings › Notifications › KeyBank Mobile Banking › Show Previews: When Unlocked keeps message and account details off the Lock Screen.

Cross-app tracking

Does KeyBank Mobile Banking track you?

No tracking declared

There is no “Data Used to Track You” section on KeyBank Mobile Banking's label.

Does KeyBank Mobile Banking track you? Full answer and how to stop it →

iOS 18 and later

Lock KeyBank Mobile Banking behind Face ID

  1. Find KeyBank Mobile Banking on your Home Screen or in App Library.
  2. Touch and hold the icon until the quick-actions menu opens.
  3. Tap Require Face ID (or Require Touch ID / Require Passcode, depending on your iPhone).
  4. Tap Require Face ID again to confirm. KeyBank Mobile Banking now asks for authentication every time it opens.

The lock is an iPhone feature, so it works whether or not KeyBank Mobile Banking has a passcode of its own. It does not change what the app sends to its developer.

Lock or hide KeyBank Mobile Banking: step-by-step guide →

From the App Store record

About KeyBank Mobile Banking

DeveloperKeyBank National Association
App Store categoryFinance
Latest version5.0.27, released October 2026
First releasedMarch 2012
RequiresiOS 13.0 or later
Size150 MB
Age rating4+
Languages3 (EN, FR, ES)
Bundle IDcom.keybank.mobile

The current version shipped in October 2026, so the app is actively maintained and its label is likely current. Labels are updated by developers when practices change.

Read with care

What the label cannot tell you

  • A label is self-reported. Apple publishes the developer's answers and can reject apps that misrepresent them, but it does not independently verify what KeyBank Mobile Banking sends.
  • It does not say where data is stored, how long it is kept, whether it is encrypted, or which companies receive it. The privacy policy covers those points.
  • Optional data counts: if a feature lets you add something (a profile photo, a phone number), the type is listed even if you never use the feature.
  • Data handled only on your iPhone is not 'collected', so a no-collection label is compatible with an app that reads your files locally.
  • Third-party sign-in, payment processors and SDKs are supposed to be included, but a label can lag behind a new version.

The question to ask KeyBank Mobile Banking's developer: Is this app published by my bank's verified developer account?

How it compares

KeyBank Mobile Banking vs similar banking apps

Data types listed on each App Store privacy label
Tracks youLinked to youNot linkedCollects nothing

Fewer types is not automatically safer: a cloud backup app has to collect your files to work. Compare like with like.

Checking another app?

Look up any of our apps in seconds, or put two labels side by side.

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Do it now

Your KeyBank Mobile Banking privacy checklist

Tick what you have done
Tick each step as you do it on your iPhone.

Done. You have applied every control the label points to.

Quick quiz

True or false?

  1. Q1KeyBank Mobile Banking's privacy label says it uses data to track you.
    Right.
    Not quite.

    False: there is no Data Used to Track You section on KeyBank Mobile Banking's label.

  2. Q2Apple tests every app to confirm its privacy label is accurate.
    Right.
    Not quite.

    Labels are self-reported by developers. Apple can reject or remove apps that misrepresent practices, but it does not audit each label.

  3. Q3KeyBank Mobile Banking collects Contact Info.
    Right.
    Not quite.

    True: Contact Info appears on its label.

  4. Q4Data “Not Linked to You” is never sent off your iPhone.
    Right.
    Not quite.

    It is collected and sent; the developer says it is de-identified rather than tied to your account or device.

  5. Q5Tapping “Ask App Not to Track” can stop an app from working.
    Right.
    Not quite.

    Apple's rules require apps to work the same whether or not you allow tracking.

Questions people ask

KeyBank Mobile Banking privacy FAQ

Is KeyBank Mobile Banking safe to use?
Based on its App Store privacy label, keyBank Mobile Banking collects 2 data types tied to your identity but declares no tracking. Whether that is acceptable depends on what you will store in it. The label is developer-reported, not an independent security test.
Does KeyBank Mobile Banking track you?
No. KeyBank Mobile Banking's label has no Data Used to Track You section.
What data does KeyBank Mobile Banking collect?
Contact info, identifiers and diagnostics. Of these, contact info and identifiers are linked to your identity.
Who makes KeyBank Mobile Banking?
KeyBank National Association, according to the App Store. It was first released in March 2012 and the current version is 5.0.27.
Can I lock KeyBank Mobile Banking with Face ID?
On iOS 18 or later, touch and hold KeyBank Mobile Banking's icon and choose Require Face ID (or Touch ID / Passcode). This is an iPhone feature and works for most downloaded apps, whether or not the app has its own lock.
How does KeyBank Mobile Banking compare with other banking apps?
Across 196 banking apps with labels in our snapshot, 17% declare tracking and 3% say they collect no data. KeyBank Mobile Banking lists 3 data types against an average of 6.6.
Is this app published by my bank's verified developer account?
The privacy label cannot answer that. Look for it in KeyBank Mobile Banking's privacy policy or support pages, linked from the App Store listing. Turn on the app's own biometric login and transaction alerts, and download banking apps only from the bank's own developer account.
How do I delete my data from KeyBank Mobile Banking?
Apps that let you create an account must also let you start account deletion from inside the app (an App Store rule since June 2022). Deleting the app from your iPhone alone does not delete data already sent to the developer.
Facts on this page come from KeyBank Mobile Banking on the App Store, as reported by the developer. Checked 2026-11-01. How we collect data · Report a correction